1. Information We Collect

24HR Receptionist collects information to provide and improve our AI employee services:

Personal Information

• Name and contact information (email, phone number)
• Business information (company name, website, industry)
• Billing and payment information (processed securely through Stripe)
• Account credentials and authentication data

Usage Data

• Service usage statistics and analytics
• AI interaction logs and conversation data
• System performance and error logs
• Feature usage and preferences

Customer Data

• Customer contact information processed through our AI services
• Conversation transcripts and communication records
• Appointment and scheduling data
• CRM integration data as authorized by you

2. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining our AI employee services
• Processing payments and managing subscriptions
• Improving service quality and developing new features
• Communicating with you about your account and services
• Providing customer support and technical assistance
• Ensuring security and preventing fraud
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:

Service Providers

• Stripe for payment processing
• Cloud hosting providers for data storage and processing
• Email service providers for communications
• Analytics providers for service improvement

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or security threats
• With your explicit consent

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• HIPAA-compliant infrastructure for healthcare clients
• Employee training on data protection practices
• Incident response procedures for security breaches

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account data: Retained while your account is active
• Conversation logs: Retained for service improvement (anonymized after 1 year)
• Billing records: Retained for 7 years for tax and legal compliance
• Support tickets: Retained for 3 years for quality assurance

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

• Request a copy of your personal data
• Export your data in a machine-readable format
• Access your account information through our dashboard

Correction and Deletion

• Update your account information at any time
• Request deletion of your personal data
• Correct inaccurate information

Communication Preferences

• Opt out of marketing communications
• Choose notification preferences
• Unsubscribe from emails (service-related emails may continue)

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website usage and performance
• Provide personalized experiences

You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality.

8. Third-Party Services

Our service integrates with third-party platforms:

• CRM systems (with your authorization)
• Calendar applications for scheduling
• Communication platforms
• Business intelligence tools

These integrations are governed by the respective third-party privacy policies and your authorization.

9. International Data Transfers

Your information may be processed in countries other than your own. We ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions
• Appropriate safeguards for data protection

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service. Your continued use after changes indicates acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at: